Key Features:

• Repairer Approval and Cost Negotiation: We assist insurers in approving suitable repairers while negotiating fair and appropriate repair costs, fostering a network that aligns with quality standards.
• Procedural Agreement: Our collaboration involves agreeing upon and implementing appropriate procedures, setting the foundation for efficient and standardised processes within the network.
• SLA Development and Implementation: We draw up and implement Service Level Agreements (SLAs) that define expectations and standards, ensuring clarity and accountability throughout the repairer network.
• Comprehensive Audits: Our team conducts both live and post-repair audits, meticulously examining cases and premises to maintain high-quality standards and compliance.
• Management Reporting: We provide detailed management reporting, offering insights into the performance of the repairer network, helping insurers make informed decisions.
• Daily Liaison: Engaging in day-to-day communication with repairers, we facilitate a smooth flow of information and address any concerns promptly, fostering a collaborative and efficient network.
• Fair Rate Enforcement: Ensuring fairness, we actively monitor and ensure the application of fair labour and paint rates within the network, promoting equitable practices.

Count on Ruken Engineering for a comprehensive and well-managed Approved Repairer Network. Our services are tailored to enhance efficiency, transparency, and collaboration within the network, ultimately benefiting insurers and repairers alike.