• Centralised Instruction Hub: All instructions are directed to our central office in Dublin, where they are promptly uploaded onto our advanced AIMS system.
• Engineer Appointment via AIMS: The AIMS system facilitates the swift and accurate appointment of the most suitable engineer for each claim, ensuring expertise aligns with the specific requirements.
• Real-time Progress Monitoring: Our dedicated Ruken Engineering administration team actively monitors claim progress through AIMS, diligently overseeing each stage to prevent any delays.
• Transparent Progress Tracking: AIMS serves as a centralised platform for tracking progress, recording notes, and facilitating collaboration. Both Ruken administration and regional offices can contribute notes, fostering transparent communication.
• Access Control: AIMS ensures secure access control, allowing designated personnel in both central administration and regional offices to view and add notes to files, promoting effective collaboration and communication.
• Efficient Report Integration: Completed reports seamlessly enter the AIMS system, where they are transformed into comprehensive documents for the customer. This integration ensures a smooth and organised transition from assessment to finalised report.

With AIMS at the helm, our commitment is to provide a technologically advanced and transparent system that enhances communication, accelerates processes, and ensures a seamless experience for both our team and our valued customers.